Vanilla Telecom has a dedicated support team to assist you when you need. As an MVNO, we provide you with the systems and tools to manage your end customers. In the event you need extra support, our tier 2 support team is on hand to assist. We work closely with Vodafone Australia to ensure our customers support needs are met in a timely and efficient manner.
All our MVNOs receive access to the Customers section of our website where our Operations Manual, support processes and forms are contained.
For support please contact us for more assistance.